FAQs
I’ve never climbed before – can I still come in?
We absolutely welcome those new to climbing.
Our grading system makes it easy to start with climbs at your level. Its a number system from 1 – 10. With the lower numbers the foundations and higher numbers getting more challenging.
You will have a safety induction before you climb, that’s the best time to mention you are new, and our friendly staff can help give you more details and tips to get you started.
Better yet, book into our Climbing classes, designed to set you up for success by
- Preventing injuries
- Increasing range of motion
- Improve climbing technique
- Get you stronger
- And make friends
Everyone is really friendly and more than happy to help show you if you get stuck.
First step is coming in and having a go!
We recommend starting off with our Start UP Pass (Get the first 6 weeks for $19/week with unlimited climbing and shoe hire included).
How often will you be resetting?
Twice a week. Mondays and Fridays!
Do I need to make a booking for a group?
We only require group bookings for groups of 10+ people.
Group bookings get 15% off climbing passes, shoe hire & cafe items.
Use the group booking form below to make a request.
What if I need to cancel or freeze my membership?
Freeze or cancel anytime via the Member Portal. If its your first time logging in, you will need to reset the password.
If you have a prepaid membership, we will organise a fair refund for the remainder left on your membership. Email us to get it sorted at contact@upclimbing.com.au
Is there an age limit?
Climbers under 18 require a legal guardian to sign the waiver agreement.
Our minimum age is 13 years old unless they have previous experience in a climbing youth squad or coaching program.
If you wish to apply for an exemption to the 13+ age limit, you may submit an Application for exemption to minimum age form.
Underage climbers must always be supervised by a responsible adult. Exemptions are granted at the sole discretion of management.
Do you have Family Memberships?
Yes here is our UP Family Membership!
- 2x Family members at $35 per week each
- Each additional family member at $19 per week each
- Includes Full Membership (unlimited climbing with shoe hire included) for all family members
- All family members must all be from the same household
- All billed to a single credit card
- All family members must be aged 13+ (unless an exemption has been granted)
- Minimum of 2x Family Members at $35 per week each required for Family Membership.
We recommend you start off with our Start UP Pass (Get the first 6 weeks for $19/week with unlimited climbing and shoe hire included) with each family member. Then afterwards take up our Family Membership.
How do I give a pass or membership as a gift?
You can easily give a climbing pass or membership as a gift to anyone new to our gym via our online gift centre. Or gift a digital Gift Card. All you need is their name, email, birthday and we can delivery it on the date and time you wish.
Are dogs allowed?
Unfortunately, due to Health Department regulations for our food license, we can no longer allow pets into the gym.
Can I get a job at UP?
We are not hiring at the moment. Keep an eye on our socials and sign up to our newsletter to be the first to know when we will be hiring next!